Founded almost 30 years ago in the US, Aegis is a global business services and experience management company that helps global brands deliver improved consumer experiences via effective back office support. Over the last three decades, Aegis has increased its portfolio of solutions to target the wide range of business and customer interactions.With a presence in 13 countries, 55 locations, and with more than 55,000 employees, Aegis manages over a billion customer interactions with the help of its back office solutions every year for over 300 clients across verticals such as BFSI, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology, outsourcing, and training and education.In recognition of its three decades of leadership and expertise, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt. The company also continues to be ranked among the top five providers of business services in various rankings across the globe. Aegis is wholly owned by the Essar Group, a USD 27 billion conglomerate.
