Carizma FZ LLC

CariZMa FZ LLC is a Dubai based company that was established in 2003 with the goal of providing business consulting and training solutions focused solely on Customer Interaction management including call centre and all face-to-face retail management.

Our vision is to be the leading Relationship Innovation service provider in the Middle East North Africa (MENA) region, offering value-added consulting, learning, solutions and outsourcing services, leveraging our primary assets of quality people, knowledge capital, and network of partners.

We are a niche and agile company, we prefer to remain this way to be able to respond quickly to our customer needs and provide them with impeccable surgical assistance. 100% of our clients are through referrals.

Benefits to Our Clients
If you are looking for increase in sales or customer acquisition – we can improve your team’s sales skills and implement a consistent sales process that they all adopt.
If you are looking to enhance customer experience and retention – we can improve your customer care skills.
If you are looking to balancing between productivity and quality, and improving service level – we can provide you with a roadmap for fine-tuning your contact center or branch network.
Facts About CariZMa
Not Only training and coaching but a full set of tools for the customer facing workforce to standardize and fuse the customer experience
Expertise in Customer Care and Sales. Our focus is Customer Interaction (face-to-face and phone-to-phone)
Our passion is people development, our methods are engaging and fun, and our programs are bi-lingual
Success stories with 10 out of the largest 15 companies in the Gulf
Focused on building relationships and not transaction oriented
Proven track record – More than 20 reputed clients
Specialized Customer Experience consulting and training company
Focused on customer interactions, both face-to-face and phone-to-phone
25 consultants and trainers
Headquartered in Dubai with presence in Riyadh, Doha, Amman, and Cairo.
Established 2003

VISION
CariZMa incorporates several proprietary tools, each designed to guide us through an objective improvement of your operation, your challenges and your opportunities. We provide consulting services such as:
- Contact Centre diagnostics
- Roadmap development
- IVR Business design
- Quality management
- Operations organization
- KPI Benchmarking
- Capacity planning
- Resource secondment