Dubai Municipality

Dubai eGovernment refers to Dubai Government’s use of Information and Communication Technology (ICT) to provide government services to citizens, residents and visitors (G2C), to businesses (G2B), to other government entities (G2G) and to government employees (G2E); using multiple channels, in line with its vision of easing the lives of people and businesses interacting with the Government. See the vision, mission and strategic objectives of the Dubai eGovernment Initiative that was created in 2000. The strategic importance of embodying the eGovernment concept stems from its aim to reinforce Dubai’s position as a leading knowledge and economic hub.

Dubai eGovernment Department operates in harmony and integration with all the departments and entities that come under the Government umbrella in Dubai. The accomplishments made since the launch of the Dubai eGovernment project in 2000 are the result of joint efforts by all government departments.

In March 2009, HH Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice-President, Prime Minister and Ruler of Dubai issued a decree (Law No. 7 of 2009 in the Official Gazette Issue 339, 31st March, 2009) establishing Dubai eGovernment as a Department. See decree and mandate (Arabic pdf only).

Under the decree, Dubai eGovernment Department merged the eServices and Government Information Resource Planning teams into one department aimed at jointly building a knowledge community and to lead the emirate’s eTransformation.

Dubai eGovernment Department offers many core services to government entities and government employees through its corporate website in addition to many other eServices for citizens, residents, visitors and businesses through its public portal www.dubai.ae

The Dubai eGovernment team is located at HH Dubai Ruler’s Court and is led by HE Ahmad bin Humaidan, Director-General of Dubai eGovernment Department. The entire team is working towards fulfilling the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to provide a world-class eGovernment in Dubai.